Return and Refund Policies

What should I do if I want to return the order and get refunded?

Contact us first within 7 days after receipt. Please tell us your order number, and include pictures of the items you would like to return(Please send your request to: info@hugepod.com). We will process your request within 7 working days.

Once your return/refund request is confirmed, please send the items back in their original packages with them intact. Any unconfirmed return will not be accepted by the warehouse. Also please make sure the items to be returned are unused, unworn, and unwashed. We would not accept if the items are worn, stained, damaged, or altered.

Please indicate your bank account details to receive the refund. Your money will be returned to the original account in the currency you originally paid.

Please note that we do not provide freight to collect (FTC) service to return the package, the return shipping cost will be at your own expense.

According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the return policy may not be provided for:

1. goods that are made to the consumer's specifications or are clearly personalized;

2. sealed goods which were unsealed after delivery due to health protection or hygiene reasons.Therefore, HugePOD reserves rights to refuse returns at its sole discretion.

Any items ordered from your shop can be returned?

Our return policy is applicable for most items, but there are a few exceptions.

Those listed down below cannot be returned:

· Tights, underwears, pajamas, swimsuits, socks, masks, and other items due to hygiene consideration

· Sample items

· Deliberately damaged items

· Items exceeding the 7-day period from the date of receipt

· Print-on-demand items printed based on your design, or items produced by following your tech packs, but you subjectively claim that they are not what you order, or you do not like them

· Items of delayed delivery due to misinformation provided, regarding the receiptient phone number or shipping address

Can I ask for a refund after placing my order, but haven't received my package yet?

Please contact our customer service within 24 hours after placing your order to submit you refund request.

If you insist on a refund beyond 24 hours, we have to deduct 50% of the total amount as the producing cost. We sincerely hope you understand.

Why is the refund amount inconsistent with the amount I paid?

The logistics costs contain postage and VAT (value-added tax), some orders also need to pay tariffs.

However, it is not possible for requests submitted beyond 24 hours. Since your order would be already passed to the production phase.

If you insist on a refund beyond 24 hours, we have to deduct 50% of the total amount as the producing cost. We sincerely hope you understand.

Can I ask for a refund if my order has not been shipped on time?

We promise to complete the production within 1-6 working day. And we will ship your package no later than the 7th working day (calculated from the date you placed the order).

By the end of the 7th working day, if you have not received any logistics or shipping information, you may ask for a partial refund which is maximumly 20% of your original commodity price.

By the end of the 10th working day, if you have not received any logistics or shipping information, you may ask for a partial refund which is maximumly 40% of your original commodity price.

By the end of the 15th working day, if you have not received any logistics or shipping information, you may ask for an unconditional refund, which is of the full rate of your original commodity price; If you prefer to keep waiting, you may ask for a partial refund which is maximumly 75% of your original commodity price.

*Notice: In the 3 cases above, if the production is delayed due to certain changes on your side (design modification, additional design requirements, wrong address, etc.), any refund is not applicable. Thank you for your understanding.

The final interpretation of this clause belongs to HugePOD.